Shipping policy


📦 Shipping Policy



Last updated: 11/22/2025


Thank you for shopping with us! Please review our shipping information below so you know exactly what to expect.





🌍 Shipping Origin



To offer you the best prices and unique products, our items are shipped directly from our international fulfillment partners located in China.


Because of this, shipping times may be longer than domestic orders.





📍 Shipping Locations



We currently ship to:


  • United States



(Additional countries may be added in the future.)





⏱️ Processing Time



All orders are processed within 1–3 business days (excluding weekends and holidays).


Once your order is processed, you will receive a shipping confirmation email with tracking details.





🚚 Shipping Time



Estimated delivery time after processing:


  • 8–18 business days



Please note:


  • Shipping times are estimates, not guarantees.
  • Delays may occur due to customs, carrier issues, weather, or high demand.
  • Holidays may extend delivery times.






🔎 Tracking Information



Once your order ships, you will receive a tracking number via email.


  • Tracking updates may take 24–72 hours to appear.
  • Tracking may update slowly while the package is in transit internationally.






🛃 Customs, Duties & Taxes



Customs policies vary by country.


  • We are not responsible for customs delays, duties, or taxes (if applicable).
  • Most U.S. orders do not incur additional fees.






📦 Lost, Delayed, or Stolen Packages



  • If your package shows as delivered but you haven’t received it, please check with neighbors or your local carrier.
  • We are not responsible for packages lost or stolen after confirmed delivery.
  • If your order appears lost or delayed beyond the estimated timeframe, please contact us and we’ll assist you.






🏠 Incorrect Address Disclaimer



Please ensure your shipping address is correct and complete at checkout.


  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned packages due to address errors may require an additional shipping fee to resend.






📩 Contact Us



If you have any questions regarding shipping, please contact us at:


Email: eternalpawsofficial@gmail.com